Refund policy

At Jetée Couture, every piece is thoughtfully selected to accompany you beautifully from departure to destination. We want you to feel confident in your purchase.

Return requests must be submitted within 30 days of confirmed delivery. Once approved, the item must be mailed within 7 calendar days of receiving return instructions. Transit time back to Jetée Couture does not count against the 30-day request window.

To request a return, email concierge@jeteecouture.com with your order number and reason for the return. Please wait for return authorization and instructions before mailing your item.

To qualify for a return, the item must:

• Be unused, unworn, and in its original condition

• Include all original packaging, accessories, and tags

• Show no signs of wear, use, alteration, or damage

Items returned without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service, as Jetée Couture cannot be responsible for returns lost in transit.

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for your bank or payment provider to post the refund after it has been processed.

If your order arrives damaged, defective, or incorrect, contact concierge@jeteecouture.com within 7 days of delivery. Include your order number and clear photographs of the item and packaging.

After reviewing the request, we will provide an appropriate resolution, which may include a replacement or refund.

To request an order change or cancellation, contact us within 24 hours of purchase. Once production or fulfillment has begun, the order may no longer be changed or canceled.

Personalized, custom-made, limited-edition, gift cards, and items specifically marked “Final Sale” are not eligible for return or exchange.

For assistance with a return or refund, contact our Jetée Concierge at concierge@jeteecouture.com