Refund policy

Jetée Couture Return & Refund Policy

At Jetée Couture, we take pride in creating thoughtfully curated travel accessories and luxury pieces designed to accompany you on every journey.

Returns

We accept returns within 14 days of delivery for eligible items.

To be eligible for a return, items must:

Be unused and in their original condition.
Include all original packaging and tags.
Not show signs of wear or damage.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Order Changes & Cancellations

If you need to modify your order, please contact us within 24 hours of purchase at mailto:concierge@jeteecouture.com . Once production or fulfillment has begun, orders cannot be canceled or modified.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at mailto:concierge@jeteecouture.com with your order number and photos of the item. We’ll review your request promptly and provide a replacement or another appropriate resolution if applicable.

Final Sale Items

Personalized, custom-made, limited-edition, and other designated final sale items are not eligible for return or exchange.

Thank you for choosing Jetée Couture and for supporting intentional, elevated travel.