Shipping policy

JETÉE COUTURE SHIPPING POLICY

Every Jetée Couture order is prepared with care by our fulfillment studio or selected partner atelier.

COMPLIMENTARY U.S. SHIPPING

Complimentary standard shipping is included with every United States order—no minimum purchase required.

We currently ship to: Canada, United Kingdom, Australia.
•  International Standard — $35.00 — 5 to 8 business days

Complimentary International — FREE on orders $350 and above — 5 to 8 business days

Duties & Taxes
All international orders are shipped DDU (Delivered Duties Unpaid). Any customs duties, taxes, or import fees incurred upon arrival in the destination country are the sole responsibility of the customer. Jetée Couture is not responsible for parcels refused due to duties.

What we do not offer

We do not currently offer international shipping outside of Tier 1 countries. Inquiries for additional destinations (including UAE, EU, Singapore, India) are fulfilled by private draft order only — please contact mailto: concierge@jeteecouture.com.

PROCESSING AND DELIVERY

• Please allow 3–5 business days for in-stock items to be processed.

• Standard delivery is generally estimated at 3–8 business days after shipment.

• Preorder items from the Jetée Couture Signature Collection are prepared in limited quantities and generally ship within 10–15 business days.

• Business days do not include weekends or holidays.

Once your order enters fulfillment, you will receive an email containing tracking information.

MULTIPLE SHIPMENTS

Items may be prepared by different Jetée Couture fulfillment partners. If your order contains multiple items, they may arrive separately. You will receive tracking information for each shipment when available.

SHIPPING DESTINATIONS

We currently ship within the United States. International shipping will be available soon.

ADDRESS CHANGES

Please review your shipping address carefully before completing your purchase. If a correction is needed, contact concierge@jeteecouture.com within 24 hours of placing your order. Once fulfillment begins, we may not be able to change the delivery address.

TRACKING AND DELIVERY

Once tracking confirms that a package has been delivered, Jetée Couture cannot guarantee replacement for packages lost or stolen after delivery. If you cannot locate a delivered package, please contact the shipping carrier and notify us promptly so we can help you review the available next steps.

For shipping assistance, contact concierge@jeteecouture.com